Customer Support Engineer

Project: Actimize
Technologies: Java, SQL, HTML, UML, XML

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Requirements and Tech Stack

The role requires:

  • Analyze defects reported by the customer and propose/implement the solutions
  • Track the investigation details, track the implemented changes
  • Gain technical knowledge of products
  • Share the knowledge with other members of the team and other teams
  • Communication with client on daily basis
  • Work independently, report progressively
  • Work on multiple tasks simultaneously

Essential Skills and Experience:

  • Java: object oriented programming principles, operators, flow control statements, exceptions, collections, basic I/O
  • SQL: nested selects, aggregation functions, constraints, joins, set operations, data manipulation, structure modification
  • HTML: web page structure, basic elements, tables, formatting, links
  • CSS, Javascript (advantage)
  • XML: syntax, naming rules parsers, validation/schemas, transformation (advantage)
  • UML (advantage): structural diagrams, behavioral diagrams read/understand the code, identify root cause of a defect, propose a solution
  • Communication skills (ability to): obtain sufficient information (from customer service representative) regarding a defect collect necessary pieces of knowledge (within a team/company) in order to understand and fix the code
  • English – intermediate

Employees perks and benefits

• Flexible working hours
• Home Office
• Extra Vacation days
• Holiday/homeoffice bonus
• Relax rooms

• Multisport card
• Technical courses, Certifications
• Worldwide IT Conferences
• Commercial partners discounts
• Ness Summer club – full-day summer program for children of our employees

• Referral Program – to refer new employee
• High-standard working conditions
• Geeky Fridays
• Massage

Send CV / Contact us

Send us your CV

Kontakt:

Zuzana Herková

Senior Executive – Recruitment

e-mail: zuzana.herkova@ness.com

Tel.: +421 911 071 004

About us

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